FAQs

GENERAL FAQs: (FREQUENTLY ASKED QUESTIONS)

MAY I ORDER BY PHONE ?? No. For Security; All Transactions are Automated by Yahhoo Murchant Services. Please Call 1-800-852-2471 for all Questions.

HOW DO I KNOW YOU GOT MY ORDER ?? An Order Confirmation is sent to the email address you provided during order process.

WHAT KINDS OF PAYMENT DO YOU ACCEPT ?? We accept Mastercard, Visa .

WHERE ARE YOU LOCATED ??

Our address is:

Urbankaraoke.com P.O. Box 1191 Gardena, CA 90249

WHAT ARE YOUR OPENING HOURS ??

Mon-Sun: 8:00 am to 10:00 pm PST

SHIPPING TAXES AND RETURN FAQ:

• HOW LONG WILL IT TAKE TO GET MY ORDER ??

2 to 3 Business days

Delivery based on destination.

• TYPE OF SHIPPING USED ??

USPS Priority : 2-3 business days

• SHIPPING COSTS ??

$4.95

•State tax is added to California customer’s purchases ONLY.

DO YOU SHIP INTERNATIONALLY ??

No.

WHAT IS YOUR RETURN/EXCHANGE POLICY ??

Please call 1-800-852-2471

KARAOKE FAQ:

WHAT IS CDG ??

CDG (or CD+G) stands for compact disc plus graphics. A CDG Karaoke disc contains an additional track, which displays the song lyrics on a TV when played on a Karaoke player. The words to the song are typically displayed on a blue background and are highlighted in a contrasting color to signal when the words should be sung. The CDG format is the Karaoke standard for most of the world's Karaoke.

CDG Karaoke disks require a special Karaoke player called a Karaoke CDG Player. A Karaoke CDG player is similar to a regular CD player, except that it has an additional chip for reading the graphics track of a CDG. In addition, a CDG Karaoke Player also has a place to plug in a microphone, a key controller to adjust for the singer's key, and an echo control to enhance the singer's voice. Please note there are no videos or movie clips on a CDG disc.

WHAT IS DVD ??

DVD stands for Digital Versatile Disk. A DVD Karaoke disk is generally replications of the Video CD Karaoke disks with more songs and better video quality.

A normal DVD player will play both the DVD and Video CD Karaoke disks. However, a Karaoke DVD Player has additional features such as microphone inputs, key changer, and echo control.

WHAT IS VCD ??

VCD stand for Video CD. Video CD Karaoke discs provide not only the lyrics in time with the music, but also a video background display that compliments the song. This format is less expensive (about half the price) of DVD disks.

To play Video CDs you need either a CDG Karaoke player with Video CD capabilities or a DVD player since all DVD players can play Video CD format. Many CDG Karaoke players have a combination Video CD and CDG function and operate the same way as a regular CDG Karaoke player.

Recently, Video CD Movies, which can play on a CDG Karaoke player with Video CD capabilities or a DVD player, have become available.

WILL MY CD PLAYER AND COMPUTER PLAY ALL THE DISCS ??

DVDs and VCDs, with appropriate software, will play on your computer, but your computer will not play any types of CDG. Regular CD player will play CDG but not any VCD or DVD.

ARE THESE ORIGINAL RECORDINGS ??

No, Karaoke tracks are recreations of the original song. All songs have been re-recorded with the goal of sounding as similar to the original as possible.

CAN I CHANGE THE KEY OF THE SONG ??

Yes, with a "digital key changer". Although many Karaoke players offer a key changer feature, only a digital key changer effectively changes key. Non-digital key changers change both the key and the speed of the sound and are, therefore, not ideal for key changing.

WHAT IS A MAGIC MIC ??

The magic mic is the new generation of karaoke. It's a fully functional, all-in-one karaoke system with songs built into a microphone. It's portable, expandable and it's perfect for family gatherings and parties. All you need to do is:

1. Plug it into your TV

2. Punch in the song number

3. Get ready to sing